With the holidays and the end of 2024 approaching, many of us are gearing up for a well-deserved time away from our desk and to spend time with the family. While you might be ready to enjoy the hot chocolate and time away, it’s important for us to plan ahead to keep your teammates, customers and external partners informed about your schedule and availability. Here are four tips to help you get ready in Slack:
- Use Threadly to notify your channels:
Spin up a quick message with Threadly notifying your clients that you'll be away from your desk over the holiday. Include a call-to-action (CTA) button with a link to your help center, support team, or even calendar so they can book time with you upon your return.
- Update Your Profile Information:
Add a 🎄 or 🌴 on your Slack profile, along with a small message to indicate your planned return date. For example: OOO for the holidays! Will return on Jan 2.
- Utilize Scheduled Messages:
If you have any important updates or reminders that need to go out during your absence, use Threadly or Slack's scheduled messages feature.
- Set Up a Coverage Plan:
If your clients (or team members) are expecting some form of response or support over the holiday, be sure to setup a coverage plan to support your absence. This can be a team member, an FAQ doc, or a dedicated way for people to reach you in an emergency.
By proactively communicating your out-of-office plans for the holiday season, you ensure your clients feel informed and valued, even when you’re not available. Use these tips to manage expectations and maintain excellent client relationships, allowing you to enjoy your holiday with peace of mind.
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